I got the game on November 21 and never had any problems with the game until a couple days ago. I'm pretty sure that because I installed the Holiday pack for sims 4 it's doing this. I've tried, restarting my computer, uninstalling origin and reinstalling origin, uninstalling the sims 4 and reinstalling it and also reloaded my games on origin. Jul 27, 2021 · It loads up with the world they live in and it shows their house and all of them at home but when I click on it and press play it loads for a few seconds and then puts me back at the 'Residential Screen' and I can't get in. hCF48QW.